How do I send a text message to a visitor?
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Table of Contents
Getting Started
- Have a visitor configured with a phone number. To accomplish this, add a phone number to the visitor when creating or editing a visit.
- Please ensure you have the correct permissions for Visitor Management.
Messaging a Visitor
- In Maptician, navigate to Visitor Mgmt > Manage Visitors.
- Click on a visitor's name that has a phone number configured.
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The SMS Messaging button will be enabled.
- After clicking the button, a side panel will display the message history between your team and the visitor.
- If needing to send a new message, click inside the text area that says Type a message… and type out the desired message.
- To send the message, click the send button in the bottom-right corner of the text area.
If needing view the exact time of when a text message was sent or received, hover over the message bubble and the time will be displayed to the left or right of the bubble.
